Privacy Policy – INF Inject Australia

Who We Are

Our website address is: https://infinject.com

This Privacy Policy explains how INF Inject Australia (referred to as INF, we, us or our) collects, uses, holds and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

It applies to:

  • customers of INF; and/or

  • visitors to our website (the Website).

You may be both a customer and a visitor. By using the Website or providing us with your personal information, you confirm that you are aged 15 or older and that you consent to the collection, use and disclosure of your personal and sensitive information in line with this Privacy Policy.

If you provide personal information about another person, you confirm that you have informed them, provided them with this Privacy Policy, and have their permission to share their information with us.

1. What Personal Information We Collect and How

For Customers

We collect the following personal information:

  • full name and job title;

  • business name and ABN;

  • contact details (address, mobile number, email);

  • banking or payment information (e.g. bank or credit card details).

This information is collected directly from you, for example, when you complete a contact form on our Website.

For Visitors

We may collect personal information when:

  • you provide it through our Website (e.g. via forms or email);

  • you enter a survey, competition or promotion;

  • you contact us by phone, email or mail;

  • cookies are used to track Website usage (see section on Cookies below).

2. How We Use Your Personal Information

For Customers

Your personal information may be used to:

  • provide products and services;

  • process and deliver orders;

  • communicate about products or services (requested or related);

  • personalise and improve our service to you;

  • process payments and transactions.

For Visitors

Your personal information may be used to:

  • respond to queries or complaints;

  • send marketing communications (if you have opted in);

  • run promotions or surveys;

  • meet legal obligations.

3. Sharing Your Personal Information

We may share your personal information with trusted third-party service providers that help us deliver our products and services. This may include, but is not limited to:

  • Microsoft, which hosts our CRM platform.

Our third-party service providers may operate or store data in:

  • Australia; and

  • the United States.

While we take care to assess their security measures and data handling practices, there is a possibility that your information may be accessible by them for technical reasons.

We may also share your information as required or permitted by law.

4. Security of Your Personal Information

We take reasonable steps to protect your personal information, including:

  • encryption of data in transit and at rest;

  • secure storage systems;

  • regular software updates and system monitoring.

However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee the security of information sent over the internet.

5. Cookies

Our Website uses cookies to improve user experience. Cookies are small text files that help us:

  • recognise returning users;

  • analyse Website traffic and usage;

  • tailor advertising and content.

You can manage or disable cookies through your browser settings.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be notified either on our Website or in writing. Your continued use of our Website or services after an update means you accept the revised policy.

Last updated: 13 May 2025

7. If You Have a Privacy Complaint

To make a complaint about how we’ve handled your personal information, please contact us using the details below. Provide as much detail and evidence as possible.

Our Privacy Officer will investigate and respond in writing. If you’re not satisfied with the outcome, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

8. Contact Us

If you have questions, requests for access or correction, or privacy complaints, please contact:

Privacy Officer
Via our contact form at https://infinject.com

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