Who we are

Our website address is: https://infinject.com.

Privacy Policy/ INF Inject Australia

This privacy policy (Privacy Policy) explains how Innoflight Inject handles and manages
personal information we collect about you as:
▪ a customer; and/or
▪ a visitor (Visitor) to our websites, (Website);
You may be both a customer and a Visitor.
By using the Website and/or providing us with any personal information you agree that you
are 15 years of age or older and acknowledge that this Privacy Policy details our collection,
use, holding and disclosure of any of your personal information and you consent to our
collection, use and disclosure of your sensitive information in accordance with and as set out
in this Privacy Policy.
If you provide us with the personal information of another individual, you warrant that you
have informed them of this, provided this Privacy Policy to them and that you have their
permission to provide their personal information to us.
1 What personal information we collect and how

For Customers
As a Customer we collect personal information including:
▪ your full name and position/role at your organisation;
▪ the name and ABN of your business;
▪ your address, mobile phone number and email address; and
▪ banking / payment details (including your bank and credit card details).
We collect personal information when you provide it to us via the Website, such as when
filling out a contact form.

For Visitors
As a Visitor we collect your personal information if:
▪ you provide to it us on the Website (i.e. entering information into a form or
contacting us via the Website);
▪ you enter and/or participate in a competition or survey of ours; and/or
▪ if you otherwise contact us by phone, email or mail.
We also collect personal information through the use of cookies (explained in the Cookies
section below).
2 How we use your personal information

For Customers
We use the personal information we collect about you for the purpose of providing products
and services to you as a business owner.
▪ to process and deliver products and services to you.
▪ to provide you with information about our products and services you requested and
any other products or services that are related to those that you requested
information about.
▪ to personalise and customise the products and services we offer you;
▪ to understand how we can better serve your needs as a customer.
▪ to process payments and transactions relating to your purchase.

For Visitors
We use the personal information we collect about you:
▪ to respond to your queries and any complaints;
▪ to send you marketing communications (if requested).
▪ to conduct surveys and promotions; and
▪ for other purposes as permitted or required by law.

How we share your personal information
A number of third-party service providers support us in providing services to you and we will
share your personal information with them to assist us to perform one or more of the
purposes set out in this Privacy Policy and, in particular, but limited to:
▪ Microsoft, which hosts our CRM platform;
Our third-party service providers are headquartered or have their data centres located in:
▪ Australia; and
▪ the United States.
We also use certain third-party tools ourselves (and do not transfer your personal
information to these third parties for their own use). While we review the privacy and security
arrangements of our third-party service providers and control the data they store, in some
cases it is technically possible for them to access data containing your personal information.
We may also share your personal information for other reasons as authorised or required by
law.

Security of your personal information
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure.
As a result, while INF will take all reasonable steps to protect your personal
information including the use of encryption of in-transit data, we cannot guarantee or warrant
the security of any personal information you transmit via the internet.
We also have reasonable security controls in place to protect your personal information once
it reaches us, including encryption of data at rest, regular software patching and logging of
system access.

Cookies
Information may be collected through the use of “cookies” on our Website. Cookies are small
text files that a website can use in order to recognise visitors who revisit a website so as to
facilitate their ongoing access to and use of the website. They enable usage behaviour to be
tracked and aggregate data to be compiled that would facilitate more targeted advertising
and improved content. Typically, cookies involve the assigning of a unique number to the
visitor.
You can prevent the use of cookies by setting up your web browser to block them.

Changes to this Privacy Policy
We may, from time to time, update this Privacy Policy so please ensure you review it
periodically for changes. If any changes are significant or substantial we will either let you
know in writing or post a message to that effect on our Website.
Your continued use of the Website, requesting or continued use of our services or the
provision by you of further personal information to us after this Privacy Policy has been
revised will be deemed to be your acceptance of and consent to the revised Privacy Policy.
This Privacy Policy was last revised on 20/11/2021

If you have a privacy complaint
If you wish to make a complaint about an alleged breach of this Privacy Policy or the Privacy
Act by us you can contact us using the contact information in the Our contact information
section below. You will need to provide us with sufficient detail regarding your complaint and
any supporting evidence.
Our Privacy Officer will investigate the issue and determine the steps to be taken to resolve
the complaint. We will notify you in writing if we require any additional information and also of
the outcome of the investigation.
If you are not happy with the outcome of our investigation, you may complain to the Office of
the Australian Information Commissioner (OAIC) whose contact details can be obtained from
the OAIC website noted below in the Further information section.
10 Our contact information
Any queries about this Privacy Policy, correction or access requests or privacy complaints
should be addressed to:
Privacy Manager via our contact form.
Further information
For further information about the Privacy Act or to make a complaint to the Privacy
Commissioner, please see the website of the OAIC at www.oaic.gov.au.